Data Deletion Requests

Data Deletion Requests

Effective date: October 9, 2026

Overview

You can ask Montclair Sports LLC, doing business as DeuceGC, to delete your DeuceGC account or remove personal information associated with your account, subject to legal, security, fraud-prevention, billing, and operational recordkeeping requirements.

How to delete your account

You can delete your account in the product.

• In the iPhone app, open the Profile tab, then Delete account. You can do this at any time, including without an active subscription.
• On the website, while your access is active, open Settings, choose the Security tab, and then Delete account. The address is /settings?tab=security.
• On the website, including when access is locked and without an active subscription, open /settings/delete-account.

Self-serve deletion starts when you confirm it in the iPhone app or on the website. If a step fails, we show an error and your login stays active so you can try again. A failed attempt may already have set your subscription to end or removed some account records. Try again, or email privacy@deucegc.com and we will finish the deletion.

Email request

You can also request deletion by emailing privacy@deucegc.com with the subject line "Data deletion request." Use the email address connected to your DeuceGC account when possible.

Include:

• The email address used for your DeuceGC account.
• Whether you want full account deletion or help removing specific personal data.
• Any context needed to identify the records, such as a coaching organization, beta request, or support ticket.

Do not send passwords, payment card numbers, OAuth tokens, or other secrets in your request.

We may need to verify your identity before we complete an email request.

What we delete or de-identify

When you delete your account, or when we verify an email request, we delete your account login and begin deleting or de-identifying account profile records, practice history, round history, schedule records, coaching workflow records tied to the account, product preferences, support records where deletion is permitted, and related application data that is no longer needed to operate or defend the service.

Data stored only on the phone is cleared when you delete your account in the iPhone app. That includes practice sessions waiting to upload on that device.

Some records may be retained when required for legal compliance, fraud prevention, security investigations, tax and accounting obligations, billing disputes, backup integrity, or other legitimate business needs. Retained records are limited to the purpose that requires retention. Some records may remain in backups for a limited time before they are overwritten.

Analytics and diagnostic records already sent to PostHog and Sentry are kept until their retention period ends, and then deleted.

Billing and subscriptions

If you have an active subscription, deleting your account sets the subscription to end at the close of the billing period, with no further charges. Stripe and Montclair Sports LLC keep billing and transaction records as required for tax, accounting, and dispute purposes.

Response timing

Self-serve deletion runs when you confirm it in the app or on the website. For an email request, we aim to acknowledge it within a reasonable period and complete verified deletion or de-identification as soon as practical for the systems involved.

Other privacy requests

For access, correction, export, consent, or privacy preference questions, contact privacy@deucegc.com or use the privacy preferences page at /privacy/preferences.